Frank Hotels University

Learn today, lead tomorrow

Video Library

01:44

How to attach a file to your outlook email

00:57

How to Create a New Tab in Excel to Retain Formatting

01:43

Get Informed

The Responsibilities, Goals, and Qualities of a Hotel General Manager

Responsibilities of a General Manager Operational Oversight Ensure daily operations run smoothly. Manage guest services to meet high...

Improve your Communication with your staff

Good communication in the workplace ensures employees have the information they need to perform well, builds a positive work environment,...

Customer Service:

Empathy, good communication, and problem-solving are core skills in providing excellent customer service. Listening, understanding your...

About Us

We have developed this platform to assist our employees in learning the essential procedures relevant to their roles. Through a collection of documents and videos, we aim to provide valuable examples and guidance for the different tasks you will take as part of the Frank Hotels Team!